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Hi there! Wondering how we protect your privacy? Don’t worry, we’ll keep it short and simple. Here’s what you need to know:
We take your privacy seriously and ensure your personal information is handled with care. If you have any questions or concerns, don’t hesitate to reach out to us at info@helmwash.com.
Why do we want your personal information?
We’ll collect your personal information when you fill out the ‘Request Pricing’ form. This will allow us to continue processing your order as we have agreed under our terms and conditions.
We may also reach out to you via phone or email to check in on how we’re doing. We’d love your honest feedback, even if it’s just to let us know where we can improve!
Plus if you fill the contact form (or any other) you also need to give us your personal information.
For marketing purposes, and in line with our legitimate business interests, we may send you updates about our products, services, and promotions.
If you’re no longer interested in receiving our marketing emails, you can unsubscribe anytime. Or send us an email to Info@helmwash.com
All of your personal information we hold on you is confidential and is kept private.
What personal information do we collect?
To continue processing your order, we’ll need your name, address, phone number and email address. We’ll also keep your contact history of our products plus any information you share with us.
We do collect some anonymous data about how you use our website. This information helps us analyze and review how we can improve our website and services to better serve you.
What personal information do we pass on to third parties?
No need to worry – we will never sell or share your personal information with third parties, except in the following cases:
We may share your information with trusted partners we work with to help run our business. This includes freight companies (to provide your delivery address), tools (to send order confirmations or marketing emails), fraud prevention services, and other essential partners.
We may also share your information with local or government authorities if required by law.
Where do we keep your personal information?
We store your personal information in secure third-party systems. While we do our best to protect your data, we can’t guarantee that we won’t be targeted by hackers one day.
How long we retain your data?
We may need to retain your personal information even after your goods have been delivered, in order to address any issues that may arise and for tax or financial record-keeping. We will only keep your information for as long as it’s necessary. Once it’s no longer required, we will either delete or anonymize it. If deletion isn’t possible (for instance, if it’s stored in backup archives), we will securely store it until we can properly remove it.
Links to other websites?
Our website may include links to third-party sites, each with its own privacy policy. We encourage you to review their policies if you decide to visit. Please note that we can’t be held responsible for their policies.
What personal information do we hold on you?
If you’d like to know what information we’ve stored about you, we can provide that for free! It may take up to 30 days to process your request. If you’re curious, just send us an email at info@helmwash.com
You want us to delete your data?
If you’d like us to delete all personal information we have stored about you, simply email us at info@helmwash.com. Please note, it may take up to 30 days to process your request.