Refund and Returns Policy

Order Cancellations

Once your order is accepted, it cannot be canceled, even if there is a delay in processing or delivery.

For all products we sell, we do not offer returns or refunds simply because you no longer need the product.
All products are specifically manufactured for each customer based on individual specifications. As such, once the production process begins, we are unable to issue refunds or accept returns.

Please inspect your products upon delivery. If you find that the machine is damaged or not functioning properly, contact us at info@helmwash.com within 5 days of delivery and before arranging installation. If you dispose of any damaged products before we have had the opportunity to inspect them, you may forfeit your right to a refund or replacement.
We will make every effort to repair or replace any damaged products, or offer a partial refund. However, if we are unable to repair or replace the items, we will provide a full refund for the product(s) and any applicable delivery charges.
Beyond the above, we shall have no further liability to you for damaged products.