Terms and Conditions - helmwash.com

About Us

Helmwash Limited (208571526) is a company registered in Bulgaria (Bul. Osvobozhdenie 26, Kazanluk)
You can place an order on our website, or by emailing / calling us. These terms and conditions apply to all sales of our products. We expressly reject any terms and conditions you provide to us, including any terms and conditions referenced on any purchase order you submit to us.
Got questions? Email us at info@helmwash.com

You need to fill the “Request Pricing” form to begin the process for your order
Payment can be made via bank transfer, PayPal, or any other method we’ve agreed upon during our discussion.

Our standard warranty covers 12 months from the date of delivery, unless a different term has been agreed upon in writing. If you believe the products do not meet the warranty requirements within this period, you must notify us before the warranty expires. Please provide photos of the issue, and we may arrange for an inspection of the product. If, after inspection, we confirm that the products do not meet the warranty standards, we will either repair or replace the product or any defective component.
If any electrical component fails within the warranty period, please notify us promptly. After inspection, if the product is found to be covered under the warranty, we will provide a free replacement. You will be responsible for replacing the component yourself.
The warranty will not apply if the fault results from any of the following: Failure to follow our installation instructions by you or any installer (other than us); Minor imperfections or cosmetic wear and tear, such as scuffs or scratches; Damage caused by you or a third party, including any acts or omissions; Attempted repairs by you or any third party; e) Damage caused by intentional misuse, accidental damage (e.g., forcefully slamming a door, dropping heavy objects, or spilling liquids); Loss of electrical connection at any point, leading to failure to operate.

The lead-time for your order begins once we have received full payment.
We use a third-party delivery company to handle the delivery of your order. While we strive to deliver your order within the stated lead-time, there may be occasions when we are unable to meet this due to factors beyond our control, such as material shortages, machine breakdowns, limited freight availability, staff illness, and other unforeseen circumstances.
Please note that we are not liable for any loss of revenue, profits, anticipated savings, goodwill, business opportunities, or reputation, nor for any losses incurred due to failure to meet the stated lead-time.
We strongly advise that you refrain from scheduling any installation or related activities until we or the delivery company have confirmed the delivery date. If the proposed date is not suitable for you, please request an alternative delivery date no later than 48 hours before the planned delivery. Failure to notify us or the delivery company within this time frame may result in additional charges to cover any costs incurred by the late notice.
In the event the delivery company needs to reschedule the agreed-upon delivery date due to unforeseen circumstances (such as vehicle breakdown, accidents, traffic delays, severe weather, or global events like pandemics), they will make every effort to contact you to arrange an alternative delivery date or time slot.
Once delivery has been made, ownership of the products pass to you.

Any links or opportunities to share content (via social media, blogs, or similar platforms) on our website are provided solely for your convenience and use. The inclusion of a link does not imply any endorsement, recommendation, or affiliation with the linked website, nor does it suggest any partnership between us and the third-party website. We are not responsible for the content of any websites linked to or from our site, and we bear no responsibility for any legal consequences arising from your interactions with such third-party sites. Additionally, we will not be liable for any loss, damage, costs, expenses, or liabilities of any kind incurred as a result.
Please be aware that sharing content via external platforms may be subject to the specific terms and conditions of the third-party service or organization. We encourage you to review the terms and conditions of any platform you plan to share content with, as some may restrict the sharing of our content.
We will not be liable for any loss, damage, expenses, delays, or other liabilities, including but not limited to financial losses (such as profit loss), that you may incur due to events beyond our reasonable control. This includes any failure of transmission, communication, technical facilities, or your inability to access our website for any reason, or any failure, error, or delay in sending or receiving communications. of any notice or communication or instruction through the post or any electronic medium).

The content found on all parts of our website is the exclusive property of HelmWash. This includes: the copyright for all text, descriptions, images, and other materials published on the site. Additionally, any trademarks associated with our name are also owned by HelmWash. Unauthorized use, reproduction, or distribution of any content from our website is prohibited and may result in legal action.

You are prohibited from using the website and its content for any of the following purposes:

Engaging in unlawful activities;
Soliciting others to participate in unlawful acts;
Violating any international, national, provincial, or local regulations, laws, or ordinances;
Infringing upon or violating our intellectual property rights or the intellectual property rights of others;
Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other characteristic;
Submitting false or misleading information;
Uploading or transmitting viruses or any other malicious code that could affect the functionality or operation of our website, any related websites, or the Internet at large;
Collecting or tracking the personal information of others;
Engaging in spamming, phishing, pharming, pretexting, spidering, crawling, or scraping activities;
Using the website for any obscene, immoral, or offensive purpose;
Interfering with or circumventing the security features of our website, any related websites, other websites, or the Internet.

By using our website, you agree not to engage in any of these prohibited activities.

If you breach any of these terms and conditions, and we choose not to take immediate action, it does not waive our right to enforce these terms and conditions or to pursue our rights and remedies in any future instances where you breach these terms, including but not limited to our returns policy.
If any provision of these terms and conditions is found to be invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law. If it cannot be enforced, it will be considered deleted, and the remaining provisions will continue to be in full effect.